This is a samAt Mawgoda, we always strive to ensure your satisfaction with your purchases. We have established a flexible and fair return and exchange policy to serve you better.ple page.
1. Conditions for Return and Exchange
– You can request a return or exchange within 14 days from the date of receiving the product.
– The product must be in its original condition, unused, undamaged, and in the original packaging with all accessories and invoices included.
– Used, damaged, or mishandled products are not eligible for return or exchange.
– Certain products are non-returnable or non-exchangeable for hygiene or personal care reasons (such as underwear or food products), and this will be clearly stated at the time of purchase.
2. How to Request a Return or Exchange
1- Contact our Customer Service via email or phone within the allowed period.
2- Provide the order number and, if applicable, photos of the product (in case of damage or wrong item).
3- Upon reviewing the request, we will confirm acceptance and provide details on how to proceed with the return or exchange.
3. Refund Policy
– If the return is approved, the refund will be issued via the original payment method used.
– Refunds typically take 7 to 14 business days after the returned item is received and inspected. – For credit card or e-wallet payments, refund timing depends on your bank’s processing policies.
4. Shipping Costs
– If the return or exchange is due to our mistake (wrong item or defective product), Mawgoda will bear the full shipping costs.
– In other cases (such as a change of mind), the customer is responsible for all shipping costs both ways
5. Sale and Discounted Items
Products purchased during promotions or sales may not be eligible for return unless there is a manufacturing defect.
6. Contact Us
For any inquiries or to follow up on a return or exchange request, please contact us at:
Email: info@mawgoda.com
Phone: +201066919153