Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Privacy & Data Protection
We collect your:
Name, email, phone number, and address
Payment info via secure gateways
Product preferences and browsing data
We use it for:
Processing and shipping orders
Improving your shopping experience
Sending order updates and (optional) promotional offers
Providing customer support
Fulfilling legal requirements
Absolutely. We use encryption protocols and secure gateways to protect your data.
We do not sell your data.
We share info only with trusted partners like payment providers and shippers to complete your order.
We may disclose data if required by law.
Yes, we use cookies to enhance website performance and personalize your experience. You can manage cookies via your browser settings.
Yes. Any changes will be posted on our website with an updated effective date.
If you need to swap an item
Returns and Exchanges
You can request a return or exchange within 14 days from the date you receive your order.
The item must be:
In its original condition
Unused and undamaged
In its original packaging with all accessories and invoices included
Yes, products like underwear or food items are non-returnable due to hygiene or personal care reasons. This will be clearly stated at purchase.
Contact our Customer Service via email or phone within 14 days.
Provide your order number and, if needed, photos of the product.
We’ll review your request and guide you through the return/exchange process.
Approved refunds will be returned to the original payment method. It may take 7 to 14 business days after we receive and inspect the item. Refund times vary by bank or payment provider.
If it’s our error (wrong or defective item), Mawgoda covers shipping costs.
If it’s due to a change of mind, the customer pays for all shipping charges.
Sale or promotional items can only be returned if defective.