You can request a return or exchange within 14 days from the date you receive your order.

The item must be:

• In its original condition

• Unused and undamaged

• In its original packaging with all accessories and invoices included

Yes, products like underwear or food items are non-returnable due to hygiene or personal care reasons. This will be clearly stated at purchase.

• Contact our Customer Service via email or phone within 14 days.

• Provide your order number and, if needed, photos of the product.

• We’ll review your request and guide you through the return/exchange process.

Approved refunds will be returned to the original payment method. It may take 7 to 14 business days after we receive and inspect the item. Refund times vary by bank or payment provider.

• If it’s our error (wrong or defective item), Mawgoda covers shipping costs.

• If it’s due to a change of mind, the customer pays for all shipping charges.

Sale or promotional items can only be returned if defective.

• Name, email, phone number, and address

• Payment info via secure gateways

• Product preferences and browsing data

• We use it for:

  • Processing and shipping orders

  • Improving your shopping experience

  • Sending order updates and (optional) promotional offers

  • Providing customer support

  • Fulfilling legal requirements

• Absolutely. We use encryption protocols and secure gateways to protect your data.

• We do not sell your data.
• We share info only with trusted partners like payment providers and shippers to complete your order.
• We may disclose data if required by law.
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Yes. Any changes will be posted on our website with an updated effective date.